- Returns Policy -

No returns accepted for any reason beyond 30 days after the date of the delivery -- No Exceptions

Orders cancelled before they are shipped will be issued a full refund.  However, once an item has been shipped, customers are responsible for shipping charges, both ways, and possible restocking fee. Cancellation requests must be made via our support ticket system - Click Here.  We will email you a cancellation number. Orders are not cancelled until you have a cancellation number.  Order Cancels/Refused Shipments - Once shipped from GPS-Planet, orders may not be canceled.  Customers who refuse shipment are liable for a 10% restock fee along with the shipping costs of the order

We DO NOT have a "Use It & Return It policy".  Please make sure that you are purchasing the RIGHT device for YOUR application.  We recommend you download and study the owner's manuals from the manufacturer's website before placing your order.  No returns accepted for any reason past 30 days of delivery.

Products returned in new condition, in their unopened, unmarred, manufacturer’s packaging, within 30 days of delivery will be charged a 5% restocking fee.  If the manufacturer's box has been opened or the product has been turned on, a 10% restocking fee will be charged.  Additional deductions will be made for any missing, marred or damaged items. Returned products that are not in resaleable condition will not be accepted for return (except if defective, see below) and will be refused and returned to the customer at customer's expense.

How do I obtain a Return Authorization (RMA) number and how long is it valid for?
Click Here to submit a request for a Return Merchandise Authorization (RMA) number.  We are unable to accept any returns without a valid Return Merchandise Authorization (RA) number.  RMA numbers are valid for 10 days from the date of issue - please ensure that your return is postmarked within this time period or your return will be refused and no credit issued.

Any defective product.  We must be notified of any defective product within 15 days of delivery for replacement with an identical item.  If you decline the replacement of your defective item and prefer to return it for refund, it will be subject to the standard 10% restocking fee.  After 15 days of delivery, all defective product claims must be directed to the manufacturer or warranty provider for evaluation and support under the manufacturer's warranty and returns policy.  Before requesting the return of a defective GPS, accessory or software, we recommend that you first contact the manufacturer (see contact information) to see if the problem can be remedied through technical support. If the manufacturer’s technical support staff cannot resolve the problem, then request an RMA# as outlined below. The defective return must include the manufacturer’s packaging and everything the manufacturer’s package originally contained.  You pay the return shipping of the defective item and we pay for Ground shipping of the replacement. We will test and confirm the defect and ship a replacement as quickly as possible, although this process can take up to 10 days to complete.  If the product is deemed not defective by our technicians, it will be returned to the customer with a $15 return shipping charge.  Defective products will be replaced with the same product and will not be exchanged for a different product. If the customer decides to return a defective product for a refund rather than receive a replacement product, the return will be subject to our 10% restocking fee.

Lost or Stolen packages: The customer understands and agrees that GPS-Planet and Global Stores Direct LLC will not be liable for lost or stolen packages once the package has left our store.  We will assist the customer by filing a claim with the carrier (UPS, FedEx or USPS), but the final determination will be made by the carrier whether a credit or refund will be issued.  Refunds or replacements will not be made by us until the carrier has approved the claim which can take up to 30 days.  If the carrier denies the lost or stolen package claim, we will not issue any credit or refund.  If a package is stolen, please contact us immediately through our Support System.  Also, check to see if the package was left with a neighbor.

Returned products must be received at the GPS-Planet warehouse within 30 days of delivery to qualify for refund or replacement.  Items received after 30 days of delivery will be refused and returned to customer at customer's expense and no refund will be issued. All returns must have a valid RMA number obtained by contacting GPS-Planet via our support systeml.  Returned product must have the valid RMA number written on the shipping label or package.  Return shipments without valid RMA numbers will be refused. Customer is responsible for return shipping charges to GPS-Planet's warehouse.  Customer is responsible for loss or damage to products being shipped for return.

Excluded Items - The following items have a NO RETURNS policy and will not be accepted for return for any reason:  ALL CoPilot products, ALL software, ALL preprogrammed memory cards, ALL tracking devices (LandAirSea, SkyPatrol, Spot Messenger, etc).

Damaged in Transit - In the rare event that an item arrives damaged, please refuse shipment if damage is external or notify us within 48 hours if the damage is concealed. WE CAN NOT ACCEPT DAMAGE CLAIMS AFTER 48 HOURS from delivery date. GPS-Planet, at it's sole discretion, will either ship a replacement or issue a full refund when and if the claim is settled with the carrier.